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QUESTION:
1. I can't access the stream. It won't work!
2. I have all of the latest and greatest updates and it still won’t work!
3. Why can’t I log into the player?
4. I am confirmed but I still can’t log in. Why do I keep getting errors?
5. I'm getting a "session expired" error.
6. I have a Mac, what do I do?
7. What are the minimum requirements for the streams?
8. What information do I need to configure my firewall?
9. Is it my pop-up blocker?
10. I'm running a Linux box. What about me?
ANSWER:
1. First things first. If anything on the web (including our player) doesn't work on the first try, refresh your browser by hitting 'F5' on your keyboard.
Next, you may not have the latest versions of the critical software needed to access the online media. Always check your system for the latest updates vailable for Internet Explorer and Windows Media Player.
Click on the links below to get the FREE updates:
IE and Windows Operating System updates, patches and fixes.
Latest Windows Media Player compatible with your system.
Are you behind a firewall, perhaps? Click here
If, after making these changes, you still cannot access the feed, delete the cache files in your browser. Here are instructions for doing this in Internet Explorer and Firefox.
Internet Explorer:
a.Open Internet Explorer, click on the 'Tools' menu and select 'Internet Options.'
b.Click the button 'Delete Files.'
c.Hit 'OK.'
*To avoid this in the future, follow these steps.*
a.Open Internet Explorer, click on the 'Tools' menu and select 'Internet Options.'
b.Click the 'Settings' button in the 'Temporary Internet Files' section.
c.Choose 'Every visit to the page'
d.Hit 'OK.'
e.Hit 'F5' to reload the player.
Firefox
a.Open Firefox, click on the 'Tools' menu and select 'Options.'
b.Select the 'Privacy' category.
c.Click the 'Clear' button in the 'Cache' sub-category.
d.Hit 'OK.' and close the 'Options' window to finish up.
e.Now reload the player.
2. Check all of the suggestions below:
a. Please make sure and use only Internet Explorer to access the online player. If you use an AOL browser, a browser with frames like Hotmail, or any other specialized/altered browser, you may not be able to get the online player to work properly. Just make sure and open a new window of Internet Explorer before you try to open the player and/or website.
b. Make sure you don't have a pop-up blocker on your system, it will prevent the login screen and player from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "ctrl" key while clicking to open the login screen or player. If the "ctrl" key doesn't work, consult the directions found in your pop-up blocker "read me" file. Make sure you don't have a FunWebProducts application installed on your system. It will prevent your player from working.
c. Check your internet connection speed, it might be extremely slow at the time you tried to access the player. This can cause the media to "never" play (actually, it's constantly buffering). If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much slower than your 28k or 56k modem is capable of producing. We recommend calling your 'isp' (internet service provider) to inquire about alternate dial-in numbers. Hopefully, they will have several numbers with which to get a better connect speed.
3. If you are getting login errors, your account may not been activated. Please check your email settings and your SPAM mail box. You should have received a confirmation email with an activation link.
4. Please do not use your confirmation e-mail to return to the player. If you are having trouble accessing the player, you can always go to the main web site and log in from there. Just remember to enter in your original email and password.
5. Please make sure the following steps are followed to ensure access to the media stream.
IE for Windows:
a. Click on 'tools', which is located on the IE 5 menu bar
b. Select 'internet options'
c. Click the 'security' tab
d. Click on the 'custom level' button
e. Configure the categories by following these steps:
Active X Controls and Plug-ins
- enable 'download signed ActiveX controls'
- enable 'run ActiveX controls and plug-ins'
- enable 'script ActiveX controls marked safe for scripting'
Cookies
- enable both options for downloads
- enable 'file download'
Miscellaneous
- set 'software channel permissions' to 'medium' safety
Scripting
- enable all options
User authentication
- skip this category
f. Click 'OK'
g. Select the 'general' tab
h. Click the 'settings' button
(located in the 'temporary internet files' category)
i. Click the option marked 'every visit to the page'
j. Click 'OK'
k. Click the 'delete files' button
(located in the 'temporary internet files' category)
l. Click 'OK'
m. Click 'apply'
n. Click 'OK'
o. Click the 'refresh' icon on the toolbar and try the broadcast again
IE for Macintosh:
a. Click on 'edit', which is located on the IE 5 menu bar
b. Click on 'preferences'
c. Under the web browser, click on 'web content'
d. Enable all options in the 'active content' section
e. Click on 'cookies' under the 'receiving files' section
f. Make sure that the selection for 'when receiving cookies'
is 'never ask'
g. Click 'OK'
h. Click the refresh icon on the toolbar and try the broadcast again
Netscape for Windows:
a. Click 'edit', located on your Netscape toolbar
b. Select 'preferences'
c. Click 'advanced'
make sure 'advanced' is highlighted
d. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images
-enable 'Java'
-enable 'JavaScript'
-enable 'Java Script for mail and news'
-enable 'style sheets'
e. In the 'cookies' category, select 'accept all cookies'
f. Click the '+' sign to the left of the 'advanced' category
g. Select 'cache' under 'advanced'...
-click the 'clear memory cache' and 'clear disk cache' buttons
(click 'ok' after each button)
-under the 'document in cache is compared to document on network' category, select 'every time'
h. Click 'OK'
i. Click the 'reload' icon on the toolbar and try the broadcast again
Netscape for Macintosh:
a. Click 'edit', located on your Netscape toolbar
b. Select 'preferences'
c. Click the word 'advanced' (make sure 'advanced' is highlighted)
d. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets
e. In the 'cookies' category, select 'accept all cookies'
f. Click the 'open arrow' next to 'advance' to access additional functions
g. Select 'cache' under 'advanced'...
-click the 'clear disk cache now' button
-under the 'page in cache is compared to page on network', select 'once per session'
h. Click 'ok'
i. Click the reload icon on the toolbar and try the broadcast again
6. Below are the minimum requirements for Mac users that we currently support with our online media players.
a. All Mac users must access the players through Safari, Firefox, Shiira, or Internet Explorer. Below are the links for these browsers.
Apple® Safari for Mac OS X
http://www.apple.com/safari/
Mozilla’s Firefox browser is compatible with any Macintosh running OS X version 10.3 or later.
http://www.mozilla.com/firefox/
Shiira is compatible with any Mac running OS X version 10.3.9 or later.
http://hmdt-web.net/shiira/download/en
Internet Explorer for the Macintosh is no longer available for download and is no longer supported by Microsoft. Here is the link to Microsoft’s site regarding Internet Explorer.
Click here.
b. All Mac users must use Windows Media Player to access the streams. The version of WMP is determined by the OS of the Mac. The links for each version of WMP needed for each Mac OS are...
Windows Media Player 7.1 for Mac OS 8.1 and higher.
Windows Media Player 9 for Mac OS X
7. **please note**
Windows Media Player 6.4 is designed for Windows 95 & NT which are no longer supported by Microsoft.
*an unaltered version of Internet Explorer 5.5 or higher must be used in all configurations below. The earliest version capable of working with eonstreams is Windows Media Player 7.1
Minimum system requirements
- Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000,
or Windows Millennium Edition
- Pentium 166 megahertz (MHz) processor
- 32 MB RAM
- 28.8-kilobits per second (Kbps) modem
- 16-bit sound card 256-color video card
Recommended system requirements
- Windows 98, Windows 98 Second Edition, Windows 2000,
or Windows Millennium Edition
- Pentium or AMD Athlon K6 266 MHz processor or faster
- 64 MB RAM
- 56-Kbps modem
- 24-bit true color video card
Windows 98 SE Users:
Please consider downloading this player,
Windows Player 9 Series.
Windows 98 Users:
Please consider downloading this player,
Windows Media Player 7.1
(The Windows Media Player 9 Series is not supported on your Operating System.)
Mac users
Below are the minimum requirements for Mac users.
a. All Mac users must use either Internet Explorer 5 or Safari.
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X &
Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
get IE5 for Mac here
Apple® Safari for Mac OS X
get Safari here
b. All Mac users must use Windows Media Player. The version of WMP is determined by the OS of the Mac user. The links for each version of WMP needed for each Mac OS are below:
Windows Media Player 7.1 for Mac OS 8.1 and higher
get WMP 7.1 here
Windows Media Player 9 for Mac OS X
get WMP 9 here
**Multi-bit rate streams are not accessible by Mac users*
8. Are you behind a firewall, or have the settings been modified?
a. Are you at work?
Check with your IT/IS staff to see if they are blocking anything from http://players.eonstreams.com.
b. Are you at home?
Check the firewall settings and enter 'http://players.eonstreams.com' as a safe zone/site.
Some firewall applications ask for a port number to allow. Enter port 80 to allow our streaming service to feed through. If the option is available, make sure that streaming media is allowed to pass through the firewall. Also make sure that Windows Media Player is listed as a safe application.
If you are using 3rd party firewall/security software and require further configuration assistance, check the help feature for instructions on how to allow specific traffic sources/types through. Some individuals have performed updates and found that the Windows firewall was activated in the process.
9. Check the settings of your pop-up blocker
Do you have any pop-up blocking software running? If so, check to make sure it is not set to block 'http://players.eonstreams.com.' Firefox was updated several weeks ago and some end-users have had problems with their pop-up blocking settings being altered and the streams not playing correctly.
10. Linux Requirements
a. You need Firefox to listen to the player. Here's the link.
http://www.mozilla.com/firefox/
b. We recommend using VLC Player to listen to the stream. You can get that here.
http://www.videolan.org/vlc/
Follow the link and instructions for the appropriate version of Linux that you are running.
If VLC doesn't work properly for you, try MPlayer. You can download it here.
http://www.mplayerhq.hu/homepage/design7/dload.html
Again, follow the link and instructions for the appropriate version of Linux that you are running.
A third option is the Kaffeine Player.
Click here.
Once again, just follow the link and instructions for the appropriate version of Linux that you are running.
After everything has been installed, you should be able to listen to our streams. |
